Employee News
Employee of the Month
Congratulations to Margarita Fernandez Employee of the Month for November 2004
Supporting Description
- The Nominee is efficient, independent, self-motivated and dependable
- Committed to the MDCHD for thirty years
- Knowledgeable of job responsibilities and duties
- Always willing to take on new task
- The first person in the office daily
- Ensures all overnight messages and faxes are retrieved, reviewed and distributed to appropriate personnel timely for follow-up
- Office set for daily operation, which allows staff of over (40) to start the day ready and prepared i.e., replenishing office equipment with appropriate supplies
- The nominee is customer driven and focused
- Answers 95% of calls coming into the Office of Epidemiology and Disease Control
- Always working to improve customer satisfaction
- An average of (125) daily calls handled promptly, timely and always answer according to MDCHD phone etiquette
- The Nominees commitment to customer services reduces customer frustration and dissatisfaction by not getting transferring calls incorrectly
- Friendly and personable
- Optimism and cheerful attitude is uplifting to all those coming in contact with the Nominee
- Always responsive to staff needs and immediately notifies staff of urgent matters
- Immediate notification means staff work is not delayed and can service clients quickly and in a professional manner
- A team player
- A pleasure to call co-worker
- Tracks and submit log of telephone calls that are not related to the Epidemiology Program
- Greets all customer with a smile as the customer always comes first
- Serves on the Customer Service Workgroup and offer recommendations for improvement
- Always willing to fill in the gaps where needed
- Works cooperatively with all staff
- Trains new staff on office set up and operations
- Highly respected by fellow co-workers
- Always positive, upbeat and displays daily with co-workers
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» Fill out an Employee Recognition/Nomination form
